Resilience you can evidence.
From the Cyber Security and Resilience Bill to supplier concentration and the first 24 hours of an incident — practical thinking, diagnostics and services for leaders who need their operations to keep running.
See where you stand.
ITSM360 service operation self-assessment
See where your IT service operation stands on incident, problem and change discipline.
StartSUPPLIER360 self-assessment
Test how well you govern the suppliers your critical services depend on.
StartHow defensible is your evidence trail?
Rate provenance, challenge, continuity, control and disclosure across 25 statements.
StartInsights on cyber and operational resilience.
The Cyber Security and Resilience Bill: what it means for your suppliers and IT services
The UK's Cyber Security and Resilience Bill extends resilience duties to managed service providers and critical suppliers. Supplier governance becomes a compliance question.
The first 24 hours: making incident readiness real
Most incident plans fail in the first day, not the last. Decide in advance who decides, who is told and what the business does while systems are down.
Concentration risk: when one supplier failure stops the business
Modern operations depend on a small number of platforms and providers. Map that dependency by business service, decide what is acceptable and plan for the rest.
Data sovereignty and sovereign AI: why where your data lives now shapes supplier choice
Where data is held, processed and governed has become a board-level supplier question. Treat sovereignty as a design requirement, not a procurement afterthought.
Services for resilient operations.
Service and Operating Model Transformation
Redesign services, processes, roles, governance, data, technology and performance models to improve operational effectiveness.
Supplier and Technology Value Optimisation
Improve supplier visibility, contract control, renewal planning, service performance, SaaS value and technology portfolio decisions.
IT Service Management and Operational Excellence
Improve service desk, incident, request, change, problem, knowledge, SLA and continual service improvement capability.
Governance and Delivery Control
Design and embed the governance, controls and assurance that protect outcomes across complex portfolios.
Talk to us about resilience you can prove.
Bring one challenge. Leave with three prioritised next steps — written up within 24 hours.