Value flows across boundaries.
Transformation must too.
Connect the way work flows across your organisation with the specialist capabilities needed to improve it. Choose a value stream to explore its delivery relationships, intended benefits and example measures of success.
Turn customer demand into reliable delivery and collected cash.
Order-to-Cash: the business value
Connect sales, fulfilment, invoicing and collections to improve the customer journey and reduce friction between teams.
Intended business benefits
- Reduce order errors, invoice disputes and rework.
- Improve visibility from order acceptance to payment.
- Support faster cash collection and more reliable service.
Example measures of success
- Order-to-cash cycle time
- Invoice dispute rate
- Days sales outstanding
Measures are examples, not achieved results or promised improvements. Baselines, targets and ownership are agreed for each engagement.
A distributor removes friction between sales and finance
The challenge: Order errors created invoice disputes that sales and finance each blamed on the other.
What we did: The order-to-payment journey was traced as one flow, with shared checkpoints and a single dispute log.
The outcome: Disputes are resolved by one team with one view, and customers receive fewer corrected invoices.